Nikolay Glushnev, General Director, AirBridgeCargo Airlines, highlights: “The pandemic served as a trigger for the e-commerce sector and all the stakeholders needed to adjust quickly to the rapid changes and disruptions. Within AirBridgeCargo Airlines and Volga-Dnepr Group, we introduced dedicated long-term charter programs, which guaranteed capacity availability for our customers during these turbulent times and high-quality services. Understanding that e-com goes in line with the digital customer journey, we have enhanced the customer journey experience to guarantee flawless, timely and user-friendly communication. This covered development of IT Hub, online booking tool to facilitate smooth ‘work-from-home’ process for customers with constant booking confirmations, website e-services with regards to scheduled and track&trace, and schedule updates through e-mail in auto mode with frequency and other settings adjusted upon customers’ needs”.
Vitaliy Andreev, General Director of ATRAN Airlines, comments: “We have been experiencing the emerging demand as of September. That said, following the market sentiments and our customers’ needs we have increased the number of Hangzhou-Riga-Moscow frequencies from five till seven in September, as well as introduced additional Hangzhou-Vladivostok-Novosibirsk flights from October. The right capacity and the right connectivity will allow us to further support our customers from the e-commerce sector which, thankfully, shows no signs of relenting”.
