UPS to acquire Happy Returns, a leader in reverse logistics

posted on 26th October 2023 by Eddie Saunders
UPS to acquire Happy Returns, a leader in reverse logistics

UPS announced today that it has entered into an agreement to acquire Happy Returns from PayPal.

Happy Returns is a U.S.-based software and reverse logistics company that enables frictionless, no-box, no-label returns for merchants and consumers.

“We know that returns have long frustrated shoppers and retailers looking for quick and easy solutions,” said Carol B. Tomé, UPS CEO .

“By combining Happy Returns’ easy digital experience and established drop-off points with UPS’s small package network and footprint of close to 5,200 The UPS Store locations, box-free, label-free returns will soon be available at more than 12,000 convenient locations in the U.S.”

“Joining the UPS team is a win for both our employees and our customers,” said David Sobie, Happy Returns CEO and co-founder who will continue to lead the business for UPS after the deal closes.

“In recent years, the growth of Happy Returns has accelerated, and we’ve built an enterprise-grade solution. This new chapter is a natural next step for Happy Returns and allows us to harness the power of the UPS network to transform the returns industry.”

Happy Returns offers a full stack of returns solutions, powered by software and fully scaled reverse logistics operations that facilitate frictionless returns.

In a few simple steps, users can access a returns portal, make a box-free return at the most convenient location and have their item shipped, sorted and returned to the merchant.

With more than 800 merchant customers, Happy Returns has a strong track record of providing hassle-free, no-box returns, reducing the cost of e-commerce for all players and creating a more efficient, sustainable supply chain.