Turkish Cargo obtained the “Customer Satisfaction Management Certificate” (ISO 10002) and developed the Cargo Customers Feedback Management Policy accordingly.
Under the Feedback Management Policy developed across Turkish Cargo, various improvements have been performed on the reporting methods, related processes and the feedback management system titled as 3CS, and all employees have been assigned with trainings in the respective issues.
The accomplished air cargo brand placed the customer satisfaction-focused boxes titled as “Sizi Dinliyoruz (We Care About Your Feedback)” at the cargo terminals at Istanbul and Ataturk airports, ensuring a transparent, competent, accessible, objective, fast, answerable and continuously improvable process management.
Acting with a commitment to the customer-focused projects, Turkish Cargo acts in strict adherence to the principle of confidentiality in all feedback, and resolves any and all requests rapidly.
Providing service with a focus on customer satisfaction, the global air cargo brand Turkish Cargo aims to be among the top five global air cargo brands by 2023.