Companies are relatively satisfied with the industry’s existing measurement programmes such as Cargo iQ, although there are concerns about how some measures are implemented on the ground

Air freight companies are relatively satisfied with the industry’s existing quality measurement standards and programmes such as Cargo iQ, although some operators have concerns about how certain measures are implemented on the ground.

In a panel discussion on Quality and Compliance during the second day of the Air Cargo Handling & Logistics conference in Athens this week, Kai Domscheit, CEO at CHI Deutschland Cargo Handling said there appeared to be different definitions or understandings, for example, of the physical handover point for the industry’s Latest Acceptance Time (LAT) measure, providing an excuse for companies to manipulate the extent to which they were achieving certain key KPIs. For example, airlines or cargo handlers that claim to be meeting a KPI to deal with arriving trucks within 15 minutes were sometimes achieving this by telling truck drivers to circle round and come back later – with truck drivers left waiting up to 18 hours before being served, Domscheit claimed.