Swissport has introduced newly developed self-services via kiosks speed-up air freight handling processes at its cargo warehouses
Swissport will roll out the new service across all core cargo stations within the next 24 months with an aim to reduce waiting times and increase the quality of the air freight documentation raising customer satisfaction.
“Our new kiosks support the paperless eFreight initiative by IATA and at the same time accelerate the import and export processes for our customers significantly.
Truck drivers benefit from minimal wait times and faster turn-arounds.” Hendrik Leyssens, Vice President Global Operations Cargo at Swissport International
After the drivers register using an official ID or passport, they can then scan all relevant air freight documentation.
Shortly after they then receive a text message conveying the information at which truck gate they must drop their cargo. Shipping information can also be entered via a Kiosk-Web Portal by the forwarders directly.
And the new system increases efficiency and security. During the documents check, the kiosk system, which is connected to the EU Regulated Agent database, also checks the security status of every shipment.