Southwest supports Maui relief efforts

posted on 18th August 2023 by Eddie Saunders
Southwest supports Maui relief efforts

In the days following the Maui wildfires, Southwest launched a robust plan to support their Employees, Customers, and organized relief under the direction of the State of Hawaii.

Southwest support has included adding service each day, financial assistance and in-kind donation of tickets, shipments of critical items through Southwest Cargo, transportation of critical workers such as law enforcement officers and firefighters, and a relief transport to bring needed capacity to animal shelters.

Southwest is the second-largest air carrier in Hawaii, and we offer more than 90 flights a day that touch the Hawaiian Islands. Of those, 60 operate on interisland routes.

Since the onset of the crisis, Southwest has continually added service each day both on routes across the Pacific and within the state to help move people, pets, and critical supplies.

  • Southwest initially introduced a $19 interisland fare, and we lowered our pet fare to $1 to facilitate evacuation.
  • We are known for our flexible policies and are offering additional flexibility for travel to the area most affected by the Maui wildfires, allowing Customers with reservations involving travel to, from, or through Kahului (Maui) to alter travel plans and rebook with no fare differences.

Supporting the Community

With hundreds of Employees in the Hawaiian Islands and standing relationships with dozens of community organizations across the Aloha State, Southwest is directing their support, and that Southwest Customers and Employees, to the local and national agencies coordinating in the overall, concerted, and organized effort to deliver both urgent and long-term support.

  • In the early days of the emergency response, Southwest donated more than $100,000 in cash and air travel.
  • We provided complementary Southwest Cargo transportation of crucial supplies, including shipments of Employee-donated items that local organizations have asked for and can receive and distribute.
  • Additionally, we are sending extra water and snacks onboard Southwest west coast flights arriving at OGG.

Southwest’s trusted local partner organizations include:

Southwest also partners with trusted global organizations that provide relief for communities impacted by disasters:

Southwest is coordinating with Hawaii law enforcement and local firefighting agencies, transporting more than 30 volunteer firefighters every two days to provide a continual shuttle of fresh responders on the frontline of critical relief.

Southwest’s work and partnerships will continue as we support long-term recovery efforts.

image credit: Southwest