CSafe Global has announced that Ron Trainer has officially joined the organization as Director of Customer Service.
“CSafe has always been heavily focused on service excellence,” explained Tom Weir, COO for CSafe Global.
“In hiring Ron we have continued to invest in providing outstanding customer support to our customers.
“Ron has a proven track record in leading, building and implementing world class service operations.
“Ron has been leading customer support teams to deliver industry-leading customer experiences for nearly 20 years.
“His focus on customer experience and retention, talent development and mentoring align perfectly with our strategy for the future.
“I am delighted to have Ron on board to lead our team into this next phase of CSafe’s journey of success.”
Trainer has had an extensive career leading teams in the technology sector most recently as head of customer support and success for Xplor Technologies where he developed an end-to-end customer journey for more than 22,000 customers.
As the Director, Global Service Model for 1WorldSync, Trainer developed the vision and strategy for the global customer experience.
In his new role at CSafe, he will be responsible for all aspects of customer satisfaction and care, including the design and implementation of the global customer service and success strategies.
“The thermal shipping solutions industry has made vast advances since the beginning of 2020 and the opportunity to contribute to future enhancements and lead a team that will help safely deliver vaccines and life-saving therapies to people around the world is thrilling,” said Trainer.
“I can’t wait to get started and see how the team can improve the CSafe customer experience as the industry grows.”