Nallian data platform boosts operational efficiency for Swissport in Brussels

posted on 19th September 2019 by Justin Burns
Nallian data platform boosts operational efficiency for Swissport in Brussels

Swissport Cargo Services saves more than 30 hours per month digitizing check and task lists using Nallian’s Check-it for Air Cargo platform, according to Nallian.

Nallian says the data platform has helped Swissport increase process execution quality, reduce administration and eliminate costs of corrective actions ensuring compliance with stakeholder and IATA standards.

Check-it for Air Cargo aims to empower ground handlers and logistics service providers to easily capture and share relevant data in their processes.

The app has been added to Nallian’s ecosystem of collaborative applications following the acquisition of Sky Fresh (now rebranded to Check-it) by Brussels Airport Company earlier this year.

The application is already being used by several ground handlers, airlines and logistics service providers, amongst other at Brussels Airport’s cargo community. The application will integrate seamlessly with other apps in airport’s cargo clouds, such as BRUcloud.

All cargo that enters the warehouses of Swissport Cargo Services at Brussels Airport’s cargo hub is being checked. Depending on the type of cargo, specific checks are being executed: pharma acceptance, dangerous goods, perishables. Every unit is also checked on damages.

These checks used to be run on paper, which led to heavy administration and other inefficiencies. Since 2015 all checks are run digitally using Nallian’s Check-it app and platform. The app is also used for internal processes such as safety checks of the buildings and ramp checks.

Swissport Cargo Services operations support manager, Lucas Deschouwer (pictured left) said switching from a paper-based to a digital process generated a number of advantages.

He added: “Our paper-based checking process was heavy on admin: it involved a lot of data duplication, scanning, making copies, emailing.

“With Check-it we have an all-in-one solution: the completed checklist is automatically converted to the airline’s template, real-time alerts are sent automatically to notify customers  (e.g. the reasons why cargo is not accepted), pictures are taken on the mobile device and attached automatically to the relevant file.

“When working paper-based, in case of non-acceptance of a shipment the process to log this and alert the customer would take on average 10 minutes. Today this happens in real-time. Knowing that we are handling on average 2000 export shipments a month of which 9% are refused, we are saving on average 33 hours per month on export only.”

Other advantages he said are real-time, clear communication with stakeholders, quality of execution, ease of execution and the app saves it more than 10 hours on reporting admin every month.

The app is also used for certain internal processes that need to be executed regularly, such as safety checks of the buildings, or ramp checks, and Swissport has built specific task/checklists, which allows it to capture and store data efficiently and pull reports easily.

Deschouwer said Swissport as future plans for the platform: “All in all, using the application we have increased the overall quality of our service to our customers. We are now looking forward to the integration of the application with the other applications in BRUcloud, the cargo cloud of Brussels Airport’s cargo community.

“Being able to easily share and re-use this data in other processes and apps, such as for example Slot Booking, will allow us to further streamline our processes and improve efficiency.”