Latin American cargo carrier LATAM Cargo is to implement the CROAMIS single end-to-end air cargo management system developed by Indian-based firm Wipro.
The airline said its customers will enjoy the convenience of a new tracking system, more and better self-service tools such as e-booking, e-claims, e-rates and a system that meets the “highest industry standards”.
The new system will be rolled-out gradually and is expected to be completely deployed in 2020.
LATAM Cargo said besides providing customers with more and better tools, the new system will enhance efficiency by standardising processes across different regions and reducing costs thanks to its software as a service (SaaS) model.
Due to the project’s magnitude, 45 employees will be dedicated exclusively to its execution, with support from more than 100 associates. Once the deployment is completed, towards the end of 2020, LATAM Cargo said it will have one of the industry’s most modern and sophisticated system platforms.
LATAM Cargo chief executive officer, Andrés Bianchi said: “Maintaining our position of leadership in the air cargo market to, from and within Latin America requires us to continuously evolve and innovate. Having a robust, modern and efficient technological platform is essential to remain competitive in today’s air cargo industry.
“Wipro’s CROAMIS cargo management solution will not only allow us to satisfy our customers’ current needs, but also will enable us to meet future challenges. In addition, deploying this new system will increase our reliability and optimise our cost structure.
The CROAMIS platform meets all our requirements to take a big leap forward in our domestic and international markets,”
The carrier said the new system will bring about a number of advantages: it will give the company more agility to satisfy the needs of its customers, adding considerably to its value chain.
Bianchi added: “This end-to-end system will transform our internal operations as well as the way we interact with our customers. Having it places us at the forefront of the global air cargo industry, giving us the opportunity to be more efficient while offering greater autonomy and transparency to our customers.”
Wipro vice president and global head of travel, transportation, hospitality and public sector industries, Deviprasad Rambhatla said with CROAMIS, it is bringing about “digital transformation usually seen only in the passenger side of the airline industry to the world of air cargo”.