CAAS has increased the level of input from freight forwarders in the magazine – everyone wants to hear what their customers are thinking, after all. This issue features an in-depth interview with Lucas Kuehner, head of air freight at Panalpina. Input from forwarders is also to the fore in the ‘Airline pharma products report’.
Elsewhere, the GSA/GSSA report explores the role of sales agents in the quality and efficiency of an airline’s cargo offering, and asks whether possible concerns among GSAs about losing control of the booking process may be delaying efforts to modernise and digitalise the sector.
And something else worth keeping an eye on is cyber crime, an issue discussed at the recent CNS Partnership Conference, as recorded in our CNS Conference report.