Autumn 2017

Issue date 8 September 2017
issue number 18

Behind the modern-looking computer terminals of many legacy airlines, there is often still a ‘green-screen’ system operating using technology from as far back as the 1980s. And the continued use of these legacy IT systems is one of the fundamental reasons why large parts of the air freight sector have struggled to modernise sufficiently to meet the needs of today’s end customers.

A failure to completely replace these systems with something fit for the 21st century, in part because of an unstable profit environment for airlines, has contributed to the cycle of inadequate rewards for inadequate service that we are familiar with …