Cutting Chicago’s cargo congestion

Alliance Ground International claims it has reversed stifling cargo congestion at Chicago O’Hare with major investment in technology and a new 253,000 sq. ft off-airport import centre. The development of the AGI Operations Control Centre (OCC) “required huge investment and has started to deliver significant efficiencies through the communication of live data to all parts of the ground handling supply chain”, AGI said.
Warren Jones, VP for business development, commented: “AGI is the largest ground handler in Chicago, and the digitisation of our handling processes has made us the most capable. It has enabled us to foster a culture change in communication that will benefit freight forwarders and our airline partners alike.
“The combination of the OCC’s Flight Tracker Radar System, integrated Cargo Sprint software, capacity optimisation heat mapping, and the upcoming AGI online ‘real people’ chat centre has meant that AGI can directly communicate with forwarders, airlines, and other service providers to deliver a new level of stakeholder communication.”