Advancing on the ‘Destination Digital’ journey

posted on 8th March 2023
Advancing on the ‘Destination Digital’ journey

Initiatives this year at IAG Cargo include a series of process changes to better utilise capacity, through more robust weight and dimensional measurements, highlights John Cheetham, chief operating officer

2022 was quite the year for IAG Cargo: from pushing our sustainability initiatives to enhancing our digital offering, we welcomed new routes across our network, reintroduced routes that were paused and welcomed new colleagues into the business.
It’s been great to see regularity return to our schedules in 2022 as the aviation industry recovered from the pandemic and passenger flying returned. We’ll continue to look at re-opening key trade routes across the globe and looking forward to reopening our direct connection between China and the UK, whilst adding new routes and increasing capacity across our network.

Trialling electric airside vehicles
As we move into 2023, sustainability will remain high on the agenda for the industry as we all work together and challenge the way we do business to reduce our impact on the environment. Adopting sustainable practices is incredibly important to us, and we are proud to have made some significant changes last year from the use of sustainable aviation fuel (SAF). We know that SAF is one of the most viable options for sufficiently reducing emissions today and over the coming decades, but at the moment there is a real lack of supply. In our ground operations we’ve been trialling electric airside vehicles new sustainable film for wrapping cargo – a solution that is 100% recyclable and biodegradable by landfill benefiting global customers.
Digitalisation continues to be a hot topic in air cargo and is one of the most important business trends of recent years. Here at IAG Cargo as well as enabling more agility, we have seen it support us improve communication with our customers, enhance their experience, with forwarders enjoying instant access to rates, route availability, and the ability to make and manage bookings in real-time. Our ambition is to continue to invest in digital solutions enhancing the customer online booking experience.
Our ‘Destination Digital’ journey is seeing us partner closely with our customers to adopt digital processes, to both support more sustainable operations whilst offering better user experience. As an industry with an unsustainable reliance on paper, IAG Cargo is supporting customers to transition to digital through initiatives such as e-AWB.
Additionally, our new Chief Digital and Information Officer, David Walker, has been leading a series of process changes to allow us to best utilise capacity through more robust weight and dimensional measurements, that we’re excited to enhance in 2023.