The single view of Ops and Crew means that LATAM can respond in real-time to flight disruptions caused by external factors, improve customer service, reduce delays, and the impact of disruption and cancellation costs.
“With this transformation, we are now able to harness the latest industry technology to optimize efficiency and ensure our passengers benefit from improved on-time performance. The deployment reinforces our commitment to providing industry leading services and experiences to our passengers,” said Hernán Pasman, chief operations officer, LATAM airlines group.
“This iFlight implementation is an important milestone in the digital transformation journey at LATAM,” said Mathew M Baby, Head of Airline Operations, IBS Software. “The digitization of airline operations has never been more important as airlines look to improve Ops and Crew utilization to capitalize on all possible efficiencies and enhance the passenger experience. IBS Software is committed to innovation, and providing airlines the technology they need to respond to the ever-changing market.”
