“This is a very exciting time for HLT, with so many possibilities for widening and aligning the product range,” said Simon Elmore.
“It is clear that digitalisation has come into its own during the pandemic, but we have also learnt that staying connected and showing a human face is important.
“Our people are the key to our success and it is good to be back at the helm of a product team with so much focus on innovation and customer care.”
Elmore, who has nearly 25 years’ experience in the aviation industry, is focusing on team building and development, as well as improving the overall customer and product experience.
“We have seen a steep increase in Hermes 5 implementations and process optimisation projects for this quarter and expect this momentum to continue into quarter two,” said Simon Elmore.
“The pandemic has made in-person project tasks impossible, but I am satisfied to see that our virtual analyses strategies and customer project connections are working quite well.
“Future-proofing our virtual implementation strategy will be a big focus over the next few months, although we would love to get back to in-person implementations as soon as it is safe to do so.”
In November 2020 HLT, working with its customer dnata Australia, embarked on a project with researchers at the IT University of Copenhagen, Denmark to explore new machine learning models.