FedEx expands e-commerce portfolio for retailers

posted on 18th December 2018 by Justin Burns
FedEx expands e-commerce portfolio for retailers

FedEx is expanding e-commerce delivery options for retailers with FedEx Extra Hours – a service that enables participating retailers to fulfill orders into the evening and receive late pick-ups by FedEx Express.

The service will allow next-day local delivery and two-day shipping to any address in the continental United States.

Retailers can extend evening order cut-off times by 5-8 hours, with some as late as midnight, depending on their current order fulfillment process. FedEx Extra Hours recently launched with customers including AutoZone and Best Buy in multiple markets across the US.

FedEx senior vice president and incoming chief marketing officer, Brie Carere said: “Demand trends and consumer expectations in e-commerce are shifting, and the size, scale, reliability and flexibility of the FedEx networks uniquely position us to offer this new service that answers a clear consumer need: evening shopping with next-day local delivery and two-day shipping within the continental United States.

“The majority of online orders are placed after 4 p.m., and 64 per cent of online shoppers expect orders placed by 5 p.m. to qualify for next-day shipping. FedEx Extra Hours aligns with the needs of online shoppers, while offering retailers a way to balance inventory and reduce transportation costs.”

FedEx Extra Hours is the latest in a line of e-commerce and retail offerings that FedEx has launched to meet the evolving needs of retailers and online shoppers who want fast and convenient shipping options, especially during the busy holiday shopping season.

“The scale and flexibility of the FedEx networks align perfectly with the ‘always-on’ mentality and expectations of shoppers,” said Carere. “We can flex our networks to provide new e-commerce offerings with fast, reliable service even during the busiest weeks of the year.”