ECS Group is offering a new service under a newly set-up Total Cargo Expertise (TCE) department which it said is focused on offering “more individualised service to its airline customers”.
The general sales and service agent (GSSA) said TCE aims to share its expertise with airlines, as well as offer its services individually, “providing the most appropriate combination to suit its clients’ strong performance growth”.
TCE, ECS said is able to manage airlines’ entire cargo activity, from the traditional sale of cargo capacity to comprehensive management of operational aspects, and above all, management of quality and security procedures.
TCE also brings business intelligence tools and customised communications to the table, ECS said.
ECS chief executive officer, Adriem Thominet said: “Airlines have strong demand for custom-tailored services that meet their needs perfectly.
“Some also want to delegate all of their cargo activities to a GSSA to streamline their costs and maximise their revenue. With TCE, we offer them this perfect combination that combines a network of excellence with total expertise across the entire cargo chain, moving beyond the traditional role of a GSSA.”
He added: “With the creation of TCE, we’re also offering airlines the chance to hand over all operational aspects to us through a TCM contract.
“All options are now open to them: We offer and it’s theirs.”