Following the re-launch of Deltacargo.com the US carrier had made further enhancements to its website, which it said make the shipping process “easier than ever before”.
The airline said it was done in response to customer’s requests for more functionality. Shipments can now be booked, checked-in, managed and tracked entirely online.
Delta’s vice president for cargo, Shawn Cole said: “The new website has proved to be very popular and with these enhancements we are making the customer experience even easier and more efficient, with 24/7, complete end-to-end digital booking, acceptance and tracking.
“The improved functionality comes as a direct result of customer feedback and we will continue to listen to what our customers want and to act on that.”
Since the re-launch of deltacargo.com in November 2017 over 60,000 bookings have been made through the website, with utilization of the website increasing by 130 per cent with the most popular pages being the tracking, booking summary and locations information.
The new features on DeltaCargo.com include offering dynamic air waybill stock, so customers with an account number will receive a range of air waybills in real-time, 24×7, 365 days a year.
An import payment feature – where customers wanting to provide payment at the shipment’s destination can now use their Delta Cargo line of credit or stored credit card details to be charged at the time of pick-up. Customers can also make an online payment for collect charges.
And a news and alerts feature meaning clients can now receive operational advisories, network updates, promotions and other Delta Cargo news delivered to their inboxes.
