“The immediate concern was ‘what is the status of the team members? Are you safe?’,” said Zera Zheng, Head of DAMCO Business Resilience and Security.
“Our office was badly damaged in the blast, but fortunately there were only a few minor injuries across the team, and we were able to work on getting our processes operational as swiftly as possible.
“Business resilience is only effective with a strong, connected team and we are very fortunate to have that with our colleagues around the world.
“It is thanks to the perseverance of the local team and our BR Program that office operations were up and running within 24 hours.”
DAMCO has invested in, and developed, its BR Program over the last two years, preparing staff globally for over 47 different supply chain damaging scenarios with the mission to ‘protect people, product, asset, profit’.
A new Instant Message feature launched earlier this year for its BR App, means specific users or groups can be contacted quickly and speeds up information flow between local and global offices.
“Our thoughts are with all of those who have suffered as a result of this terrible accident,” said Saskia Groen-in’t-Woud, Chief Executive Officer, DAMCO.
“We are incredibly proud of our team in Beirut for tenaciously keeping our customer’s supply chains moving and of our BR Program, which meant that we were prepared and could work quickly to support our colleagues in real-time.”
DAMCO’s Lebanon staff escaped the blast with only minor injuries, with the global team offering assistance to employees and their families.
“The recent regrettable events in Lebanon have shown the importance of having a solid, viable, and tested BR Program,” said Nabil Zahlan, Managing Director of DAMCO Lebanon.
“We are proud to be able to continue assisting our international clients and also numerous Non Government Organisations (NGOs) and aid and relief agencies with warehouse and logistics services during this difficult time, as we have for the last 15 years.”
“Through communication and transparency via the BR App, we have continued strong relationships with our staff and customers by providing continuous updates on the situation, cargo, and alternative options for individual needs,” said Zheng.
The Dekwaneh facility can handle 40,000 Cubic Metres of freight, and DAMCO Lebanon, which has operated with the same agent in Lebanon for over 25 years, has access to a fleet of 15 trucks.