UK members, Brunel Shipping reported that their air cargo division have won the ‘Extra Mile Award’ at the BIFA Freight Service Awards 2019!
Brunel Air Cargo attended the BIFA Freight Awards last week, held in London. The BIFA Awards are held annually to recognise the best talent within the British freight forwarding community and awards are presented on an individual and multimodal basis, recognising the finalists in each field. The ‘extra mile’ category is for companies that can provide specific examples of innovation and/or customer care by adding value and exceeding their customer’s expectations. Brunel Air Cargo are delighted to have been recognised by BIFA! Photos from the event can be viewed in the gallery below.
Mark Scanlon of Brunel Air Cargo says; “We always look to exceed customers’ expectations and go the ‘extra mile’ as we believe excellent customer service is key to ensuring sustainable growth. This is why we have setup our specialist services division that handles these types of enquiries from clients requiring a premium service.”
“The presented project that we handled was for a VVIP client that produces bespoke high-end furniture for their clientele globally and contracted Brunel Air Cargo to handle all arrangements from collection through to delivery to one of the tallest residential homes in the world. Through detailed planning, anticipating and reacting to various challenges encountered during the project, we went the extra mile to insulate their client from any of the pain.
“The shipment, consisting of bespoke hand-crafted furniture to be delivered to the 64th floor of a Manhattan skyscraper, had to be split over two charters to meet insurance requirements. At the planning stage all access points, doorways and lifts were carefully measured to ensure clearance of crates. The project was successfully delivered on time and on budget and has enabled us to grow with the client and handle more projects globally.”