BDP International has introduced voice-activated BDP Smart tracking through Amazon’s Alexa technology – a new service for automated shipment tracking.
Powered by Amazon Web Services – users can now utilise their Alexa-enabled devices to track shipments through its BDP Smart suite of digital visibility applications.
BDP said it is the first freight forwarder to offer international tracking services through the use of Alexa technology.
Tracking through Alexa is available to all BDP Smart customers, providing up-to-date details on shipments moving through the supply chain with searchable criteria, including reference and container number.
This new offering extends the BDP service experience beyond the phone, e-mail and computer for those customers who use Amazon Alexa.
This new service is the brainchild of BDP’s innovation team. This group of employees formed in 2018 with the mission to examine current operations and introduce new ways to enhance BDP’s service offerings through the use of emerging technologies such as artificial intelligence, machine learning, Internet of Things (IoT) and blokchain.
Director of operations and innovation, Andrew McLoone said: “BDP Smart through Amazon Alexa is another important step on BDP’s digital transformation journey.”
“It affords an opportunity to both customers and employees who use virtual assistant technologies through smart speaker devices to receive updates on their shipments with BDP.
“Overall, this facet of customer service digitization provides 24/7 availability, immediate response time and self-service engagement that is preferred by many users today. Better yet, it positions BDP operations to focus on the more complex logistical problems that require solving in our customers’ sophisticated supply chains.”